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FAQs

General

Approved wholesale customers can place orders directly through our wholesale portal. If you do not yet have an account, please contact our sales team for assistance. 

Minimum order requirements may vary by brand or product category. Please refer to individual product listings or contact your sales representative.

Orders begin processing quickly. Please contact us immediately if changes are needed. While we will do our best to accommodate requests, modifications cannot be guaranteed once processing has begun. 

Most in-stock orders ship the same business day or the next business day. 

We ship parcel orders via UPS and freight orders via XPO Logistics. 

Yes. Tracking information will be sent once your order has shipped. 

Please contact our team regarding international shipping opportunities and availability. 

Damaged or incorrectly shipped items must be reported within 7 calendar days of delivery.
Supporting photos may be requested. Credits or replacements will be provided when approved.

Defective products must be reported within 30 calendar days of delivery for review and resolution.

Approved returns may qualify for a refund or account credit based on the timing and condition of the returned products. See our Returns Information page for complete details.

Contact our sales team to begin the application process. Additional business verification may be required.

Please contact customer service if your organization requires multiple authorized users.